Information

About Us

Thoughtfully chosen essentials for happier everyday life with your pet.

Template notice: placeholders in square brackets must be replaced with the store operator's real details, and this text should be reviewed by a qualified legal professional before going live.

Burbur Pet Care is an online store for thoughtfully chosen pet essentials, operated by Burbur Pet Care SL. We believe everyday life with a pet should feel calm, warm and well looked after — from the first walk of the morning to the last nap of the evening.

What we stand for

Careful selection. We choose products for their materials, design and everyday usefulness.
Honest information. We describe products clearly and avoid exaggerated or medical claims.
EU-wide delivery. We deliver to all 27 member states of the European Union.

About our demo catalogue

The brands currently shown in this store (such as Paw & Pine, Noma Pet, WILDTAIL, Mellow Paws, Oak & Paw, Feline Atelier, Fern & Fur and Little Meadow) are fictional demo brands. They do not represent real companies.

Get in touch

Questions or ideas? Visit our contact page or write to [email protected].

Helpful information

Questions, answered.

Everything you need to know before ordering for your pet.

Still need help? Contact us.

Do I need an account to place an order?

No. Burbur Pet Care uses guest checkout, so you can shop, place an order and receive your private confirmation without creating an account.

How does payment work?

No payment is taken on the website. After your order is received, the store team reviews it and contacts you with the available payment instructions before dispatch.

Where do you deliver?

We deliver to all 27 European Union member states. Standard delivery takes an estimated 3–6 business days; Express takes 1–3 business days.

How much does delivery cost?

Standard delivery is €4.90 and becomes free when the order subtotal reaches €75. Express delivery is always €9.90. Other currencies are converted from the EUR base price.

Can I return an item?

EU consumers generally have a 14-day withdrawal right where applicable. Sealed hygiene-sensitive goods may be excluded after opening, while statutory rights for faulty or non-conforming goods always remain.

Are prices shown with VAT?

Yes. Displayed prices include VAT. Delivery charges and any discount are shown separately before you place the order.

Can I shop in another currency?

Yes. You can view and place orders in EUR, USD, GBP or PLN. EUR is the base currency and the selected currency and final amounts are saved with your order.

How can I check my order after checkout?

The thank-you page contains your order number, customer and delivery details, itemised totals and a print button. Keep its private link for your records.

Are product health claims independently verified?

Product descriptions are demo information and use cautious wording. Products do not replace veterinary care; always follow the label and consult a veterinarian for individual health or dietary needs.

How are my cart, wishlist and cookie choices stored?

They are stored locally in your browser. Necessary storage supports the shop; optional analytics and marketing choices remain off unless you consent through the cookie banner.