Information

Legal Notice / Imprint

Template notice: placeholders in square brackets must be replaced with the store operator's real details, and this text should be reviewed by a qualified legal professional before going live.

Operator

Burbur Pet Care SL
C/ Charles Darwin, Edificio Bogaris, Oficina 1, Sevilla, Spain

Contact

Email: [email protected]
Phone: +34 637 96 00 52

Registration

Company registration number: B06797971
Register court / registry: Registro Mercantil
Authorised representative(s): [MANAGING DIRECTOR(S)]

VAT

VAT identification number: [VAT NUMBER]

Dispute resolution

We are [willing / not willing / obliged] to participate in dispute resolution proceedings before a consumer arbitration board. [DETAILS]

Responsibility for content

[RESPONSIBLE PERSON], C/ Charles Darwin, Edificio Bogaris, Oficina 1, Sevilla, Spain

Helpful information

Questions, answered.

Everything you need to know before ordering for your pet.

Still need help? Contact us.

Do I need an account to place an order?

No. Burbur Pet Care uses guest checkout, so you can shop, place an order and receive your private confirmation without creating an account.

How does payment work?

No payment is taken on the website. After your order is received, the store team reviews it and contacts you with the available payment instructions before dispatch.

Where do you deliver?

We deliver to all 27 European Union member states. Standard delivery takes an estimated 3–6 business days; Express takes 1–3 business days.

How much does delivery cost?

Standard delivery is €4.90 and becomes free when the order subtotal reaches €75. Express delivery is always €9.90. Other currencies are converted from the EUR base price.

Can I return an item?

EU consumers generally have a 14-day withdrawal right where applicable. Sealed hygiene-sensitive goods may be excluded after opening, while statutory rights for faulty or non-conforming goods always remain.

Are prices shown with VAT?

Yes. Displayed prices include VAT. Delivery charges and any discount are shown separately before you place the order.

Can I shop in another currency?

Yes. You can view and place orders in EUR, USD, GBP or PLN. EUR is the base currency and the selected currency and final amounts are saved with your order.

How can I check my order after checkout?

The thank-you page contains your order number, customer and delivery details, itemised totals and a print button. Keep its private link for your records.

Are product health claims independently verified?

Product descriptions are demo information and use cautious wording. Products do not replace veterinary care; always follow the label and consult a veterinarian for individual health or dietary needs.

How are my cart, wishlist and cookie choices stored?

They are stored locally in your browser. Necessary storage supports the shop; optional analytics and marketing choices remain off unless you consent through the cookie banner.