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Burbur Pet Care

Information

Cookie Policy

Template notice: placeholders in square brackets must be replaced with the store operator's real details, and this text should be reviewed by a qualified legal professional before going live.

1. What are cookies and similar technologies?

Cookies are small text files. Local storage is a browser feature that can remember information on your device. This policy uses “cookies” to describe both where the same consent rules apply.

Categories we use

Necessary (always active)

Required for the store to function: your cart, wishlist, selected currency, security state and cookie consent choice are stored in your browser. They cannot be switched off through the banner because the requested service would not work correctly without them.

Analytics (optional, off by default)

Would help us understand how visitors use the store. These are only activated if you consent. [ANALYTICS PROVIDER, IF ANY]

Marketing (optional, off by default)

Would be used to show relevant offers on other websites. These are only activated if you consent. [MARKETING PROVIDER, IF ANY]

3. Technologies and retention

Complete the following register before enabling optional providers: [COOKIE/TECHNOLOGY NAME], [PROVIDER], [PURPOSE], [CATEGORY], [RETENTION], [FIRST OR THIRD PARTY]. Optional providers must not load until the relevant consent is given.

4. Legal basis

Necessary storage is used to provide a service you request and to support security. Where required by applicable ePrivacy law, analytics and marketing technologies rely on your prior consent. Related personal-data processing is described in our Privacy Policy.

Managing your choices

You may accept all, reject optional cookies or choose categories. Optional categories are off by default. Change or withdraw consent at any time through “Cookie Settings” in the footer; withdrawal does not affect processing that occurred before it.

6. Browser controls

You can also delete or block stored data in your browser. Blocking necessary storage may empty your cart, reset your currency and prevent parts of checkout from working.

7. Updates and contact

We will update this policy when technologies or providers change. Questions can be sent to [email protected]. Last updated: [DATE]

Helpful information

Questions, answered.

Everything you need to know before ordering for your pet.

Still need help? Contact us.

Do I need an account to place an order?

No. Burbur Pet Care uses guest checkout, so you can shop, place an order and receive your private confirmation without creating an account.

How does payment work?

No payment is taken on the website. After your order is received, the store team reviews it and contacts you with the available payment instructions before dispatch.

Where do you deliver?

We deliver to all 27 European Union member states. Standard delivery takes an estimated 3–6 business days; Express takes 1–3 business days.

How much does delivery cost?

Standard delivery is €4.90 and becomes free when the order subtotal reaches €75. Express delivery is always €9.90. Other currencies are converted from the EUR base price.

Can I return an item?

EU consumers generally have a 14-day withdrawal right where applicable. Sealed hygiene-sensitive goods may be excluded after opening, while statutory rights for faulty or non-conforming goods always remain.

Are prices shown with VAT?

Yes. Displayed prices include VAT. Delivery charges and any discount are shown separately before you place the order.

Can I shop in another currency?

Yes. You can view and place orders in EUR, USD, GBP or PLN. EUR is the base currency and the selected currency and final amounts are saved with your order.

How can I check my order after checkout?

The thank-you page contains your order number, customer and delivery details, itemised totals and a print button. Keep its private link for your records.

Are product health claims independently verified?

Product descriptions are demo information and use cautious wording. Products do not replace veterinary care; always follow the label and consult a veterinarian for individual health or dietary needs.

How are my cart, wishlist and cookie choices stored?

They are stored locally in your browser. Necessary storage supports the shop; optional analytics and marketing choices remain off unless you consent through the cookie banner.