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Burbur Pet Care

Information

Order & Payment Information

Template notice: placeholders in square brackets must be replaced with the store operator's real details, and this text should be reviewed by a qualified legal professional before going live.

How to order

  • Add products to your cart — no account is needed.
  • Go to checkout and enter your contact details and EU shipping address.
  • Choose Standard or Express delivery and optionally apply a promo code.
  • Review your order, accept the Terms & Conditions and click Place Order.

What happens after you order

Your order is saved and you receive an order number on the confirmation page. Stock is reserved for your order. Our team reviews it and contacts you by email.

Payment

No online payment is collected at this time, and no card details are requested on this website. After you place your order, we will contact you with the available payment method(s): [PAYMENT METHODS]. Orders are dispatched after payment has been arranged.

Prices and currencies

All prices include VAT. EUR is our base currency; USD, GBP and PLN prices are converted at fixed reference rates and the selected currency and amounts are stored with your order.

Promo codes

Promo codes may have a minimum order value and expiry date. Only one code can be used per order. Discounts never reduce the total below zero.

Helpful information

Questions, answered.

Everything you need to know before ordering for your pet.

Still need help? Contact us.

Do I need an account to place an order?

No. Burbur Pet Care uses guest checkout, so you can shop, place an order and receive your private confirmation without creating an account.

How does payment work?

No payment is taken on the website. After your order is received, the store team reviews it and contacts you with the available payment instructions before dispatch.

Where do you deliver?

We deliver to all 27 European Union member states. Standard delivery takes an estimated 3–6 business days; Express takes 1–3 business days.

How much does delivery cost?

Standard delivery is €4.90 and becomes free when the order subtotal reaches €75. Express delivery is always €9.90. Other currencies are converted from the EUR base price.

Can I return an item?

EU consumers generally have a 14-day withdrawal right where applicable. Sealed hygiene-sensitive goods may be excluded after opening, while statutory rights for faulty or non-conforming goods always remain.

Are prices shown with VAT?

Yes. Displayed prices include VAT. Delivery charges and any discount are shown separately before you place the order.

Can I shop in another currency?

Yes. You can view and place orders in EUR, USD, GBP or PLN. EUR is the base currency and the selected currency and final amounts are saved with your order.

How can I check my order after checkout?

The thank-you page contains your order number, customer and delivery details, itemised totals and a print button. Keep its private link for your records.

Are product health claims independently verified?

Product descriptions are demo information and use cautious wording. Products do not replace veterinary care; always follow the label and consult a veterinarian for individual health or dietary needs.

How are my cart, wishlist and cookie choices stored?

They are stored locally in your browser. Necessary storage supports the shop; optional analytics and marketing choices remain off unless you consent through the cookie banner.