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Burbur Pet Care

Information

Consumer Rights

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As a consumer in the European Union, you benefit from strong protections when buying online. Nothing in our terms limits these rights.

Clear pre-contract information

Before you order, we show the main characteristics of products, the total price including VAT, delivery costs, delivery options and information about your right of withdrawal.

14-day right of withdrawal

You can generally withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. Some exceptions apply, such as sealed hygiene-sensitive goods that have been unsealed. Details: Returns & Refunds.

Legal guarantee of conformity

Goods must be as described and fit for purpose. If goods are faulty or not as described, you are entitled to a remedy (repair or replacement, and in certain cases a price reduction or refund) for at least two years from delivery. This legal guarantee is free of charge.

Delivery

Unless agreed otherwise, goods must be delivered within 30 days. The risk of loss or damage passes to you only when you receive the goods.

Complaints and dispute resolution

Contact us first at [email protected]. If we cannot resolve your complaint, you may contact a consumer protection organisation or an alternative dispute resolution body in your country, or the European Consumer Centre network.

Helpful information

Questions, answered.

Everything you need to know before ordering for your pet.

Still need help? Contact us.

Do I need an account to place an order?

No. Burbur Pet Care uses guest checkout, so you can shop, place an order and receive your private confirmation without creating an account.

How does payment work?

No payment is taken on the website. After your order is received, the store team reviews it and contacts you with the available payment instructions before dispatch.

Where do you deliver?

We deliver to all 27 European Union member states. Standard delivery takes an estimated 3–6 business days; Express takes 1–3 business days.

How much does delivery cost?

Standard delivery is €4.90 and becomes free when the order subtotal reaches €75. Express delivery is always €9.90. Other currencies are converted from the EUR base price.

Can I return an item?

EU consumers generally have a 14-day withdrawal right where applicable. Sealed hygiene-sensitive goods may be excluded after opening, while statutory rights for faulty or non-conforming goods always remain.

Are prices shown with VAT?

Yes. Displayed prices include VAT. Delivery charges and any discount are shown separately before you place the order.

Can I shop in another currency?

Yes. You can view and place orders in EUR, USD, GBP or PLN. EUR is the base currency and the selected currency and final amounts are saved with your order.

How can I check my order after checkout?

The thank-you page contains your order number, customer and delivery details, itemised totals and a print button. Keep its private link for your records.

Are product health claims independently verified?

Product descriptions are demo information and use cautious wording. Products do not replace veterinary care; always follow the label and consult a veterinarian for individual health or dietary needs.

How are my cart, wishlist and cookie choices stored?

They are stored locally in your browser. Necessary storage supports the shop; optional analytics and marketing choices remain off unless you consent through the cookie banner.