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Burbur Pet Care

Information

Acceptable Use Policy

These rules help keep our store secure, lawful and useful for everyone.
Template notice: placeholders in square brackets must be replaced with the store operator's real details, and this text should be reviewed by a qualified legal professional before going live.

1. Scope

This policy applies when you browse this website, submit a contact request, place an order or otherwise interact with services provided by Burbur Pet Care SL.

2. Lawful and fair use

You may use the website only for lawful personal or business purposes. Information you provide must be accurate, current and your own, or supplied with the relevant person's permission.

3. Prohibited conduct

  • Attempting to gain unauthorised access to the website, orders, systems or data.
  • Introducing malware, harmful code, automated attacks or excessive requests that disrupt availability.
  • Scraping, copying or republishing substantial website content without permission where prohibited by law.
  • Submitting fraudulent orders, false contact information, abusive messages or content that infringes another person's rights.
  • Using the website to violate consumer, privacy, intellectual-property, export-control or other applicable laws.

4. Product information and reviews

Do not misuse product information as a substitute for professional veterinary advice. If customer content or reviews are enabled later, they must be honest, relevant and free from unlawful, discriminatory, threatening or misleading material.

5. Security and automated access

Security testing, vulnerability scanning, bots and automated purchasing tools require our prior written permission, except where applicable law expressly protects good-faith security research.

6. Enforcement

We may block requests, cancel fraudulent or abusive orders, preserve evidence and report suspected unlawful activity where reasonably necessary. These steps do not limit mandatory consumer rights relating to legitimate purchases.

7. Reporting concerns

Report suspected misuse or security issues to [email protected]. Please do not include sensitive personal data unless it is necessary for us to investigate.

8. Related terms

This policy should be read with our Terms of Service, Privacy Policy and Cookie Policy.

Last updated: [DATE]

Helpful information

Questions, answered.

Everything you need to know before ordering for your pet.

Still need help? Contact us.

Do I need an account to place an order?

No. Burbur Pet Care uses guest checkout, so you can shop, place an order and receive your private confirmation without creating an account.

How does payment work?

No payment is taken on the website. After your order is received, the store team reviews it and contacts you with the available payment instructions before dispatch.

Where do you deliver?

We deliver to all 27 European Union member states. Standard delivery takes an estimated 3–6 business days; Express takes 1–3 business days.

How much does delivery cost?

Standard delivery is €4.90 and becomes free when the order subtotal reaches €75. Express delivery is always €9.90. Other currencies are converted from the EUR base price.

Can I return an item?

EU consumers generally have a 14-day withdrawal right where applicable. Sealed hygiene-sensitive goods may be excluded after opening, while statutory rights for faulty or non-conforming goods always remain.

Are prices shown with VAT?

Yes. Displayed prices include VAT. Delivery charges and any discount are shown separately before you place the order.

Can I shop in another currency?

Yes. You can view and place orders in EUR, USD, GBP or PLN. EUR is the base currency and the selected currency and final amounts are saved with your order.

How can I check my order after checkout?

The thank-you page contains your order number, customer and delivery details, itemised totals and a print button. Keep its private link for your records.

Are product health claims independently verified?

Product descriptions are demo information and use cautious wording. Products do not replace veterinary care; always follow the label and consult a veterinarian for individual health or dietary needs.

How are my cart, wishlist and cookie choices stored?

They are stored locally in your browser. Necessary storage supports the shop; optional analytics and marketing choices remain off unless you consent through the cookie banner.